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Founded in 2006, Radian6 was created with the idea that companies need to actively engage in Social Media Monitoring. Intelligence about online conversations is critical: companies need to know what's being said about their brand, industry, and competitors online. So we built a listening platform designed to help companies do just that. But listening is just the beginning. Businesses need to measure, analyze, and report on their social media efforts. They need to discover insights from their information. They need to engage. And they need the best tools to reach these targets. Radian6 provides the ability to do it all, and to incorporate all the areas that social media touches across the enterprise, including customer service, sales and lead generation, public relations, marketing, and more. Learn more about how we can help here.

this focusses on social media analytics

The Social Simulator is a hands-on, private environment to practice using the language, tools and norms of the social web for social media PR and crisis response

TITLE: SocialSYNC Launched by Syncapse and developed by Crimson Hexagon REFERENCE PEOPLE/ORGANISATION: LOCATION:US IMPLEMENTATION LEVEL:Deployed DESCRIPTION:SocialSYNC provides a powerful framework that pulls brands' unstructured social marketing data and content from third-party platforms and social media sites, and stores it in one managed, hosted and secure datacenter. This addition to the Syncapse Platform is designed to eliminate the data fragmentation that currently exists for brands as they ingest massive amounts of big data and content driven by disparate social applications. SocialSYNC allows global brands to compare campaign results from multiple channels side-by-side, and more accurately and effectively build a social data strategy linked to internal and external IT systems.

A critical perspective on Iceland's crowdsourced constitution

In today's hyper-connected world, social media and online customer interactions are changing the way companies do business from the outside in. Leading brands recognize that their customers are both passionate and vocal about their products and services, and they are sharing their experiences in conversations every day. Until recently, however, social monitoring tools allowed you to listen to these conversations, but lacked the sophisticated analytics capabilities needed to derive critical business insights. Attensity enables you to go beyond mere social media monitoring to: LISTEN to social customer conversations from over 75 million online sources, including the full Twitter Firehose, Facebook, blogs, communities, forums and other sources. ANALYZE those conversations for key business insights, going beyond basic sentiment to get detailed reports on customer feedback about new products, campaigns, brands, service and support, and other business drivers. RELATE that intelligence to structured data within your existing customer systems such as CRM, ERP, BI, EFM and other systems. ACT with a Playbook that allows you to take charge of emerging issues and manage the customer experience based on your own organizational structure and business processes.

Sentiment analysis is a tricky thing. Even humans disagree on sentiment 15 percent of the time, so how can a computer create something more accurate?

Our platform empowers you to: Go far beyond simple keyword counting. Benefit from the only patent-pending social media monitoring and analysis technology. Dig deeper than measuring positive versus negative. Tap into billions of current and past online conversations. Gain actionable insights into the market's opinion of your brand and your products. Leverage a customizable, private dashboard. Know how and why your messaging is resonating (or not resonating) with your audience. Know what opinion leaders think about specific product features. Know what your customers like (and dislike) about the competition. Gain the insights necessary to make critical business decisions.

It turns out you can govern in 140 characters. Social media is often accused of coarsening our public discourse and of making us stupid. But some innovative public leaders are taking to their keyboards and finding that the payoff is a direct and personal connection with their communities.

Sentiment analysis based on customised, ontology-based machine-learning, delivering testable data. No pre-defined list of sites, no pre-defined off the shelf analytics tools. i-sieve is different.

Austria , Germany , Greece , Switzerland , United Kingdom Type of initiative Project or service Case Abstract NOMAD aims to introduce the experience of setting a political agenda in a non-moderated, crowd sourcing way, by providing decision-makers with automated solutions for content search, acquisition, analysis and visualisation, while gathering online information from social media, blogs, news feeds and the web, following upon complex sets of issues.